Privacy Policy

Welcome to Neolora. We are committed to protecting your privacy and ensuring you have a positive experience using our application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Information You Provide

• Account Information: Username, profile photo, and bio when you create an account
• User Content: Photos you capture, captions, comments, and other content you post within the app
• Communications: Messages you send to us for support or feedback

1.2 Automatically Collected Information

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App features you use, time spent in the app, interaction with content
• Camera and Photos: Access to your device camera and photo library (only when you grant permission)

1.3 Purchase Information

• In-App Purchases: Transaction details for Coins purchases processed through Apple's App Store. We do not store your payment card information.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our services
• Process your in-app purchases and manage your virtual currency (Coins)
• Enable photo capturing, filter application, and photo development features
• Display your content in the community feed and on your profile
• Send you notifications about photo development status and community interactions
• Respond to your support requests and communications
• Detect, prevent, and address technical issues and security threats
• Enforce our Terms of Service and community guidelines
• Analyze app usage to improve user experience

3. Information Sharing and Disclosure

3.1 Public Content

Content you post to the community (photos, comments, profile information) is visible to other Neolora users. Please be mindful of what you share publicly.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud storage and hosting services
• Analytics providers
• Customer support tools

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to law enforcement requests

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Account Information

You can update your profile information at any time through the app's settings.

5.2 Content Deletion

You can delete your photos and posts at any time. Deleted content will be removed from public view but may be retained in our backup systems for a limited period.

5.3 Account Deletion

You may request deletion of your account by contacting us. Upon deletion, your personal information and content will be permanently removed, subject to legal retention requirements.

6. Children's Privacy

Neolora is not intended for users under 18 years of age. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a user under 18, we will take steps to delete such information immediately.

7. Content Moderation and Zero-Tolerance Policy

We maintain a strict zero-tolerance policy for the following content:

• Nudity, pornography, or sexually explicit content
• Violence, gore, or graphic content
• Harassment, bullying, or hate speech
• Illegal activities or promotion of dangerous behavior
• Spam, scams, or fraudulent content

Violations may result in immediate content removal and account suspension or termination. We may review reported content and user activity to enforce these policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Neolora, you consent to such transfers.

9. Third-Party Services

Neolora uses Apple's App Store for in-app purchases. Your payment information is processed by Apple according to their privacy policy. We do not have access to your payment card details.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of Neolora after changes constitutes acceptance of the updated policy.

11. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required by law.